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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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John Whipple

June 12, 2026

5  out of  5
rating by John Whipple
"Shawna was most helpful in getting me a phone number to call to be able to file a police report. I even had to call her back to try another number and she helped me after doing some research. She’s great!!"
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Melissa Whitaker

June 11, 2026

5  out of  5
rating by Melissa Whitaker
"Shawna was so kind and helpful throughout the claims process. Great customer service!"
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Saharr Dia

June 11, 2026

5  out of  5
rating by Saharr Dia
"Audrey was such a great help getting me excellent coverage for my house and autos. I really liked that she didn’t blow my phone up while I was collecting quotes and making my decision. She also went above and beyond with checking on my roof for me. The information she discovered helped decrease my premium substantially and I was able to lower my deductible. Thank you, Audrey! You really know your stuff!"
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Oziel de Jesús Benavides Sosa

June 10, 2026

5  out of  5
rating by Oziel de Jesús Benavides Sosa
"I had an amazing experience working with Shelby at State Farm. She helped me bundle my home and auto insurance, saving me a significant amount of money while actually improving my coverage limits. Shelby was incredibly patient, professional, and went above and beyond to adjust the quotes exactly to my needs. She answered all my questions about deductibles clearly and made the whole transition seamless. I highly recommend her if you are looking for top-notch service and great rates!"
We responded:
"Oziel, thank you for your wonderful review! I am so glad Shelby was able to help you bundle your home and auto insurance while improving your coverage and saving you money. It’s great to hear she made the process seamless and took the time to clearly answer all your questions. We truly appreciate your recommendation and your trust in our team!"
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Jemma Maynard

June 10, 2026

5  out of  5
rating by Jemma Maynard
"Geo was amazing at helping me find the perfect plan. Super nice and so excited to join state farm"
We responded:
"Jemma, thank you for the wonderful review! I am thrilled to hear that Geo was so helpful!"
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CRYSTAL Ruiz

June 10, 2026

5  out of  5
rating by CRYSTAL Ruiz
"Ive always conducted business with Audrey. Her efficiency and professionalism are off the charts. Let me tell you, she is on it! She gets it done and gets the best quotes. Between car, home and life insurance im saving a little more than 2k a year! I live In Lubbock but Audrey and her team came highly recommended. 5plus stars recommend. Thanks Audrey"
We responded:
"Crystal, thank you for your amazing review! I am so glad to hear Audrey’s efficiency and professionalism helped you secure better coverage and significant savings across your policies. It’s great to know you’re getting great value and service. We truly appreciate your trust and recommendation!"
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Randy Campbell

June 9, 2026

5  out of  5
rating by Randy Campbell
"Shawna did a great job filing my claim. She went above and beyond to insure we were taking care of. God Bless her."
We responded:
"Randy, thank you for the great review! I am happy Shawna was so helpful with your claim. We are always here when you need us!"
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Steve Courts

June 3, 2026

5  out of  5
rating by Steve Courts
"Shawna is very helpfull and she is willing to go the extra mile, for her customers. I would highly recommend Merritt Vaughn for all of your insurance needs. Shawna is always willing to find extra ways to save me money on all of my insurance needs and all of the staff is very courteos and knowledgable. Highly Recommend!!!!"
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Shawn Robinson

June 2, 2026

5  out of  5
rating by Shawn Robinson
"Working with Audrey for my home and auto quotes has been a wonderful experience. She had my accounts set up in no time and saved me money."
We responded:
"Shawn, thank you for the wonderful review! I am happy to hear that Audrey was so helpful with your home and auto quotes!"
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Logan Koch

June 1, 2026

5  out of  5
rating by Logan Koch
"Audrey was fantastic! She was easy to communicate with, made my switch very stress free, and saved me money. 10/10 Go to Audrey!"
We responded:
"Logan, thank you for the great feedback! I am happy Audrey was so wonderful to work with!"
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Mike Lee Fades

June 1, 2026

5  out of  5
rating by Mike Lee Fades
"Audrey Johnson was very fast and helpful. Explained every question I asked. Would recommend anyone to her. Thank you"
We responded:
"Hi Mike! We agree with you, you can definitely count on Erica for all of your insurance needs! She is the best! This will mean the world to her so thank you for sharing!"
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Jerry Townsend

May 29, 2026

5  out of  5
rating by Jerry Townsend
"Called and talked to Shawna Dettle at Merritt Vaughn State Farm Insurance. Ask her to add something to our personal property insurance. Shawna took all my info and promptly took care of everything for me. Then she called me back to let me know everything was taken care of. Thank you Shawna. I highly recommend Merritt & Shawna for all insurance needs."
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Brooke THOMPSON

May 29, 2026

5  out of  5
rating by Brooke THOMPSON
"Merritt Vaughn is wonderful. Specifically Heavenly she was great. She helped me insure my camera equipment and made sure I was covered in all areas. Definitely recommend!"
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Sally Strange

May 29, 2026

5  out of  5
rating by Sally Strange
"Shawna Dettle is our agent! She has provided us with excellent service. She never hesitates to address all our needs! She is excellent in handling all our insurance needs, home and auto, claims and payments! She is the best!"
We responded:
"Sally, thank you for the wonderful review! I am so happy to hear that Allan was so helpful with your switch to State farm! "
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Jared Morland

May 28, 2026

5  out of  5
rating by Jared Morland
"David Morland is a great addition to MVSF. He’s been very helpful, service excellent and quick to get answers as we are attempting to purchase a new vehicle and make some changes."
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Tommy Stidham

May 28, 2026

5  out of  5
rating by Tommy Stidham
"Oh my gosh, working with David Morland was the most stress-free experience I’ve had with an insurance agent. I was at ease from our first conversation. He knows his stuff!"
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John Laugesen

May 28, 2026

5  out of  5
rating by John Laugesen
"Davids ability to consult is incredible, I cannot recommend a better agent!"
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Hayden

May 28, 2026

5  out of  5
rating by Hayden
"David Moreland is attentive and very helpful. I highly recommend!!"
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William Cramer

May 28, 2026

5  out of  5
rating by William Cramer
"Brandon got us exactly the coverage we needed!"
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Tammy Garrett

May 26, 2026

5  out of  5
rating by Tammy Garrett
"Audrey was great!! This had to be the easiest it has ever been to shop for insurance. She handles it all!"
We responded:
"Tammy, thank you for the kind review! I am happy to hear that Audrey was so helpful!"
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MIKE H.

May 23, 2026

5  out of  5
rating by MIKE H.
"Geo is my State Farm agent. He's somebody that you can really connect to and he listens unlike most agents. He stays in contact with you throughout the year to make sure that you understand everything about your insurance and if you have any questions. He's the best!"
We responded:
"Mike, thank you for the wonderful feedback! I am happy Geo was so helpful with your insurance! Him and my team are always here when you need us!"
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T J

May 19, 2026

5  out of  5
rating by T J
"Audrey was able to put together a package that save me over half of what I was paying with another agent. You can tell they actually look for the best deals for the customers."
We responded:
"TJ, thank you for the great review! I am so glad Audrey was able to help you save while finding coverage that fits your needs. We appreciate your trust in our team and look forward to being here whenever you need us!"
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Priest LaRose

May 15, 2026

5  out of  5
rating by Priest LaRose
"Quick, efficient and pleasant - Shelby was great to converse with and got me sorted with what I needed. Thank y’all."
We responded:
"Thank you for the wonderful review! I am so happy to hear that Shelby was so helpful! "
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Trevin Ferguson

May 15, 2026

5  out of  5
rating by Trevin Ferguson
"Personally I’ve known Audrey since middle school! Now being in need of insurance for my family, you can’t ask for better knowledge and experience. Audrey and her team were very helpful and quick to get me setup with a great rate. Thankyou state farm for keeping me and my family safe."
We responded:
"Trevin, thank you so much for the thoughtful review! I am honored you trusted Audrey and the team to help your family. We appreciate your support and are so glad we could get you set up quickly with a great rate!"
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Vita DuPlanty

May 7, 2026

5  out of  5
rating by Vita DuPlanty
"Today, I had the privilege of working with Brandon Allen for approximately three hours. The level of service I received was exceptional throughout the entire process. Brandon demonstrated not only his knowledge, responsiveness, and exceptional patience but also his genuine commitment to assisting me in finding the most suitable coverage for my diverse and many needs. What particularly impressed me was his willingness to provide me with multiple options and his ability to explain everything clearly while addressing all of my inquiries. He transformed what could have been a stressful and intricate process into a simple and attainable endeavor. Not once did I feel rushed or pressured; rather, I felt supported and well-cared for. It is uncommon to encounter an individual who combines expertise with such outstanding customer service in today’s time. Mr. Allen is an exceptional professional, and you are fortunate to have him. He undoubtedly enhances the reputation of your office and the State Farm brand. On a related note, the gentleman who answered the phone when I called back, whose name I believe was David, was equally as pleasant and another valuable asset to your office. I highly recommend Mr. Allen to anyone seeking an insurance agent they can trust and who prioritizes their best interests. Thank you. I’ve made the switch! Respectfully, Vita Anne DuPlanty"
We responded:
"Vita, thank you so much for your thoughtful review! I am thrilled to hear Brandon provided such exceptional service and took the time to make sure you felt informed, supported, and confident throughout the process. He truly cares about helping our clients find the right coverage for their needs. I also appreciate your kind words about David and our team. Your recommendation means a great deal to us!"