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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kassidy Webber

June 26, 2026

5  out of  5
rating by Kassidy Webber
"Shelby is great, and very helpful and informative she seems to really value her job and is great at it.
Thank you Kayla Schaffer ☺️"
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omar estrada

June 26, 2026

5  out of  5
rating by omar estrada
"Shelby did a wonderful job at giving me exactly what I needed and answered all my questions!"
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Monica

June 24, 2026

5  out of  5
rating by Monica
"I have known the newest member of Merritt R Vaughn Becky for years. I'm very confident that she will take care of all your needs...she will go above and beyond to help you and treat you the upmost respect. She is also so very kind and sweet."
We responded:
"Monica, thank you for the great review! I am also very confident that Becky is wonderful and will help anyone with their insurance needs. Thank you for your feedback!"
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Joshua Speedy

June 22, 2026

5  out of  5
rating by Joshua Speedy
"Shelby got me a great rate. Bundled my home and auto"
We responded:
"Joshua, thank you for the feedback! I am happy Shelby was so helpful with your home and auto insurance!"
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Shannon Ellis

June 22, 2026

5  out of  5
rating by Shannon Ellis
"Audrey was able to save me $300 a month on my insurance!!! So grateful!!"
We responded:
"Shannon, thank you for the great review! I am thrilled Audrey was able to find you a rate on your insurance that better fits your budget!"
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Jaime Bolanos

June 22, 2026

5  out of  5
rating by Jaime Bolanos
"Friendly and helpful staff!"
We responded:
"Jamie, thank you for the awesome review!"
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Torta Smasher

June 22, 2026

5  out of  5
rating by Torta Smasher
"I got Audrey’s contact .on Facebook . Within minutes she had me the best quote in town.! And we did it all over the phone . Whole thing took ten minutes at most . Used Docusign and it was the smoothest easiest interaction I have ever had getting insurance ! I highly recommend you guys go check out state farm but not only State Farm go see the Vaughns!!!!"
We responded:
"Torta, thank you so much for the amazing review! I am thrilled Audrey was able to make the process quick, easy, and convenient for you. Your kind words and recommendation mean a lot to our team, and we're grateful for the opportunity to help with your insurance needs!"
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Maritza Sanchez

June 19, 2026

5  out of  5
rating by Maritza Sanchez
"Audrey did an amazing job at saving my brother and I some money! She was quick and efficient with the quote she provided!"
We responded:
"Martiza, thank you for the wonderful review! I am happy to hear that Audrey was so helpful with you and your brother! We are always here when you need us. "
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Stephanie Campbell

June 18, 2026

5  out of  5
rating by Stephanie Campbell
"Shawna was extremely helpful and was able to save me a lot of money overall. Also helped with a life insurance policy to get in place so I wouldn't have that to worry about! Very professional!"
We responded:
"Stephanie, thank you for sharing your experience! I am glad Shelby could help make things easier and provide professional support with your coverage. We truly appreciate your feedback!
"
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Jo Lynn Miller

June 17, 2026

5  out of  5
rating by Jo Lynn Miller
"Audrey is truly amazing! She got me a quote and set up super fast She helped me save $300+ on auto insurance with a teenage boy! We were able to have everything completed by phone. She is very sweet, understanding and knowledgeable.
Thank you Audrey and thank you State Farm for having her there!"
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Pita T

June 16, 2026

5  out of  5
rating by Pita T
"Shawna Dettle is amazing! She took her time to help me out with all my needs. My agent was super fast to set me up with car insurance and life insurance."
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John Whipple

June 12, 2026

5  out of  5
rating by John Whipple
"Shawna was most helpful in getting me a phone number to call to be able to file a police report. I even had to call her back to try another number and she helped me after doing some research. She’s great!!"
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Saharr Dia

June 11, 2026

5  out of  5
rating by Saharr Dia
"Audrey was such a great help getting me excellent coverage for my house and autos. I really liked that she didn’t blow my phone up while I was collecting quotes and making my decision. She also went above and beyond with checking on my roof for me. The information she discovered helped decrease my premium substantially and I was able to lower my deductible. Thank you, Audrey! You really know your stuff!"
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Oziel de Jesús Benavides Sosa

June 10, 2026

5  out of  5
rating by Oziel de Jesús Benavides Sosa
"I had an amazing experience working with Shelby at State Farm. She helped me bundle my home and auto insurance, saving me a significant amount of money while actually improving my coverage limits. Shelby was incredibly patient, professional, and went above and beyond to adjust the quotes exactly to my needs. She answered all my questions about deductibles clearly and made the whole transition seamless. I highly recommend her if you are looking for top-notch service and great rates!"
We responded:
"Oziel, thank you for your wonderful review! I am so glad Shelby was able to help you bundle your home and auto insurance while improving your coverage and saving you money. It’s great to hear she made the process seamless and took the time to clearly answer all your questions. We truly appreciate your recommendation and your trust in our team!"
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Jemma Maynard

June 10, 2026

5  out of  5
rating by Jemma Maynard
"Geo was amazing at helping me find the perfect plan. Super nice and so excited to join state farm"
We responded:
"Jemma, thank you for the wonderful review! I am thrilled to hear that Geo was so helpful!"
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CRYSTAL Ruiz

June 10, 2026

5  out of  5
rating by CRYSTAL Ruiz
"Ive always conducted business with Audrey. Her efficiency and professionalism are off the charts. Let me tell you, she is on it! She gets it done and gets the best quotes. Between car, home and life insurance im saving a little more than 2k a year! I live In Lubbock but Audrey and her team came highly recommended. 5plus stars recommend. Thanks Audrey"
We responded:
"Crystal, thank you for your amazing review! I am so glad to hear Audrey’s efficiency and professionalism helped you secure better coverage and significant savings across your policies. It’s great to know you’re getting great value and service. We truly appreciate your trust and recommendation!"
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Randy Campbell

June 9, 2026

5  out of  5
rating by Randy Campbell
"Shawna did a great job filing my claim.
She went above and beyond to insure we were taking care of.
God Bless her."
We responded:
"Randy, thank you for the great review! I am happy Shawna was so helpful with your claim. We are always here when you need us!"
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Steve Courts

June 3, 2026

5  out of  5
rating by Steve Courts
"Shawna is very helpfull and she is willing to go the extra mile, for her customers. I would highly recommend Merritt Vaughn for all of your insurance needs. Shawna is always willing to find extra ways to save me money on all of my insurance needs and all of the staff is very courteos and knowledgable. Highly Recommend!!!!"
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Shawn Robinson

June 2, 2026

5  out of  5
rating by Shawn Robinson
"Working with Audrey for my home and auto quotes has been a wonderful experience. She had my accounts set up in no time and saved me money."
We responded:
"Shawn, thank you for the wonderful review! I am happy to hear that Audrey was so helpful with your home and auto quotes!"
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Logan Koch

June 1, 2026

5  out of  5
rating by Logan Koch
"Audrey was fantastic! She was easy to communicate with, made my switch very stress free, and saved me money. 10/10 Go to Audrey!"
We responded:
"Logan, thank you for the great feedback! I am happy Audrey was so wonderful to work with!"
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Mike Lee Fades

June 1, 2026

5  out of  5
rating by Mike Lee Fades
"Audrey Johnson was very fast and helpful. Explained every question I asked. Would recommend anyone to her. Thank you"
We responded:
"Hi Mike! We agree with you, you can definitely count on Erica for all of your insurance needs! She is the best! This will mean the world to her so thank you for sharing!"
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Jerry Townsend

May 29, 2026

5  out of  5
rating by Jerry Townsend
"Called and talked to Shawna Dettle at Merritt Vaughn State Farm Insurance. Ask her to add something to our personal property insurance. Shawna took all my info and promptly took care of everything for me. Then she called me back to let me know everything was taken care of. Thank you Shawna. I highly recommend Merritt & Shawna for all insurance needs."
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Brooke THOMPSON

May 29, 2026

5  out of  5
rating by Brooke THOMPSON
"Merritt Vaughn is wonderful. Specifically Heavenly she was great. She helped me insure my camera equipment and made sure I was covered in all areas. Definitely recommend!"
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Sally Strange

May 29, 2026

5  out of  5
rating by Sally Strange
"Shawna Dettle is our agent! She has provided us with excellent service. She never hesitates to address all our needs! She is excellent in handling all our insurance needs, home and auto, claims and payments! She is the best!"
We responded:
"Sally, thank you for the wonderful review! I am so happy to hear that Allan was so helpful with your switch to State farm! "
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Jared Morland

May 28, 2026

5  out of  5
rating by Jared Morland
"David Morland is a great addition to MVSF. He’s been very helpful, service excellent and quick to get answers as we are attempting to purchase a new vehicle and make some changes."