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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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destiny valdez

March 12, 2025

5  out of  5
rating by destiny valdez
"Audrey helped me with getting car insurance. Helped me get it at a great price and was so pleasing to work with! Would recommend her to everyone!"
We responded:
"Thank you for your kind words! We’re so glad to hear that Audrey provided you with excellent service and helped you secure a great price on your car insurance. Your recommendation means a lot to us! If you ever need anything, we’re always here to help."
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Jason and Geneva Morton

March 11, 2025

5  out of  5
rating by Jason and Geneva Morton
"We have been wanting to switch companies for a while, and this was the first place we called for a quote. Audrey was very helpful and patient with us. We ended up switching over to State Farm the next day. She made the transition extremely easy. They are saving us A LOT. We spoke to our prior agent, and they were unable to even come close to matching our savings with State Farm. I highly recommend Audrey and Merrit R Vaughn State Farm if you are in the market for a new Insurance agent/agency."
We responded:
"Thank you for sharing your experience! We're so glad to hear that Audrey made your transition to State Farm smooth and stress-free. Saving you money while providing great service is our top priority, and we’re thrilled that we could exceed your expectations. We truly appreciate your recommendation and are always here if you need anything. Welcome to the State Farm family!"
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Clint Williams

March 7, 2025

5  out of  5
rating by Clint Williams
"Allen is a great friendly guy. Very professional."
We responded:
"Thank you for your kind words! We're so glad to hear that Allen provided you with friendly and professional service. We appreciate your support and look forward to assisting you whenever you need us."
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D

March 2, 2025

5  out of  5
rating by D
"Audrey Johnson was a great help in getting our new insurance policy going. She made things quick and easy."
We responded:
"Thank you for your kind review! We’re so glad to hear that Audrey Johnson made the process of getting your new insurance policy quick and easy. We truly appreciate your feedback and are here for you if you need anything else"
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cari pineda

March 1, 2025

5  out of  5
rating by cari pineda
"We recently switched over to State Farm. Audrey was extremely helpful and knowledgeable. She secured excellent rates for auto and home policies. She made the switching process seamless and works efficiently. She addressed all my inquiries and was readily accessible for a prompt response."
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear that Audrey made your switch to State Farm seamless and provided you with excellent rates for your auto and home policies. It’s great to know that she was able to address all your inquiries and offer such efficient service. We truly appreciate your feedback and are always here if you need anything else. Thanks again for choosing State Farm!"
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Max

March 1, 2025

5  out of  5
rating by Max
"Gio and the team did a fantastic job with our quotes and our Home and Auto policies. Highly recommend him to help you with any of your coverage needs! Max"
We responded:
"Thank you for your fantastic review, Max! We're so glad to hear that Gio and the team were able to assist you with your home and auto policies and provide great quotes. We truly appreciate your review and are always here to help with any of your coverage needs."
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Carlos Bell

March 1, 2025

5  out of  5
rating by Carlos Bell
"They treated me like family, really great customer service"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you felt treated like family and had a great customer service experience. We always strive to provide personal and attentive service, and it means a lot to us to know we met your expectations. If you ever need anything else, don’t hesitate to reach out!"
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L Williams

March 1, 2025

5  out of  5
rating by L Williams
"If you are looking for new insurance or just wanting to shop around definitely give Merritt State Farm a call and ask for Autumn. She is so very knowledgeable across the board. She will help you get the best deal for your money. She is very professional and I promise she’ll have you smiling during the conversation. You can call, text whatever you need and she will be on top of it ASAP. She has helped me with all of my insurance needs, be it car, home or RV and all of my questions. Whether it’s tough or very simple, she is on top of it and will get the job done very quickly. I could not ask for a better person to help me or recommend anyone else better than her!"
We responded:
"Thank you so much for your wonderful review! We’re so glad to hear that Autumn has been able to assist you with all your insurance needs and make the process smooth and easy. Her knowledge, professionalism, and responsiveness truly make a difference, and we’re grateful to have her on the team. We appreciate your review and look forward to continuing to serve you."
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abhishek rawat

March 1, 2025

5  out of  5
rating by abhishek rawat
"Perfect and straight to the point. Helped me understand things clearly."
We responded:
"Thank you for your great feedback! We're so glad to hear that the experience was clear and straightforward for you. If you ever have more questions or need assistance, don't hesitate to reach out. We're here to help!"
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Kaki Brooke

February 28, 2025

5  out of  5
rating by Kaki Brooke
"Jordan M.was beyond helpful! I highly recommend her for your insurance needs!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Jordan M. was able to assist you and provide excellent service. We truly appreciate your recommendation and are always here to help with any of your insurance needs."
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Destiny Flores

February 28, 2025

5  out of  5
rating by Destiny Flores
"Audrey was referred to me & I am very happy with the overall experience. She was very kind, helpful & accommodating! I will definitely refer her in the future."
We responded:
"Thank you for your wonderful review! We’re so glad to hear that Audrey provided you with kind, helpful, and accommodating service. We truly appreciate your trust and are thrilled that you'll be referring her in the future."
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holly torres

February 28, 2025

5  out of  5
rating by holly torres
"Audrey is a great insurance agent. She was able to get me insurance the same day and very helpful."
We responded:
"Thank you for your great review! We’re so glad to hear that Audrey was able to assist you quickly and provide helpful service. We’re always here to help with any of your insurance needs. Thanks again for choosing us!"
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lizzy romero

February 28, 2025

5  out of  5
rating by lizzy romero
"I switched over to Allstate from progressive with the help of Audrey. She was efficient & kind and was able to save me hundreds of dollars on my policy. I cannot recommend her enough! She has also been great about staying in touch & following up which has made my insurance policies a breeze to keep up with."
We responded:
"Thank you so much for your fantastic review! We’re thrilled to hear that Audrey was able to save you money and provide such efficient, kind service. We truly appreciate your review and are happy to know that she’s made managing your policies a breeze."
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Dani Baker

February 28, 2025

5  out of  5
rating by Dani Baker
"I worked with Audrey to set up coverage for my vehicle. Her communication is excellent! She was very helpful with any questions I had and got back to me quickly. I was happy with my experience and was pleased how expeditious the whole process was. I would recommend Audrey to anyone looking for the best and most affordable insurance policy."
We responded:
"Thank you for your wonderful review! We're so glad to hear that Audrey provided excellent communication and made the process of setting up your vehicle coverage quick and easy. Your recommendation means a lot to us, and we’re happy to know that Audrey was able to help you find the best and most affordable policy. "
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Lauren Smith

February 27, 2025

5  out of  5
rating by Lauren Smith
"Nothing but great things to stay about the team at State Farm!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you've had a great experience with the team at State Farm. If you ever need anything else, don't hesitate to reach out."
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Shauna Richburg

February 26, 2025

5  out of  5
rating by Shauna Richburg
"I’ve never met a State Farm employee I didn’t like, and Shelby with Merritt Vaughn is no exception! Her enthusiasm and commitment to her career is genuine and admirable."
We responded:
"Thank you so much for your kind review! We’re thrilled to hear that Shelby has made such a positive impression with her enthusiasm and commitment. We truly appreciate your feedback and are glad to have her as part of the team."
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Yvonne Urteaga

February 26, 2025

5  out of  5
rating by Yvonne Urteaga
"Shelby Renshaw's gives exceptional customer service. I highly recommend her as an agent."
We responded:
"Thank you for the wonderful review! We’re so glad to hear that Shelby provided you with exceptional customer service. Your review means a lot to us, and we’re lucky to have her on our team. "
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David Barber

February 25, 2025

5  out of  5
rating by David Barber
"My wife and I are both very happy with Shelby, she not only saved us a bunch of money but also made the process of changing company’s so easy. She is a delight to work with."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Shelby was able to save you money and make the process of switching companies so easy. It’s great to know that you both enjoyed working with her. If you ever need anything else, don’t hesitate to reach out."
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Josiah Robles

February 25, 2025

5  out of  5
rating by Josiah Robles
"Shelby was great to work with! She made me & my client at ease, with exceptional knowledge & diligence! Would definitely recommend!"
We responded:
"Thank you for the fantastic review! We're so glad to hear that Shelby made both you and your client feel at ease with her knowledge and diligence. We truly appreciate your review and are always here if you need anything else. "
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Sandra Sanchez

February 20, 2025

5  out of  5
rating by Sandra Sanchez
"Shelby was awesome!! She was patient enough to help me get a great quote for my auto and house insurance!!! Love it 100% recommended!!!"
We responded:
"Thank you for your wonderful feedback! We’re so glad to hear that Shelby provided patient and exceptional service while helping you find a great quote for your auto and home insurance. Your review means so much to us!"
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Stephen Salter

February 18, 2025

5  out of  5
rating by Stephen Salter
"Very friendly and the process was really easy"
We responded:
"Thank you Stephen for your 5 star review!"
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sawyer a

February 14, 2025

1  out of  5
rating by sawyer a
"Bought a new truck in December, been back and forth since then. They can't seem to get the policy/coverage right and keep blaming it on underwriting. Very difficult. I currently don't even know if I have coverage on my vehicle"
We responded:
"Sawyer, your vehicles were fully covered at all times, and there was never an issue with your actual coverage—only with how it was displaying online. This was something we were waiting on underwriting to correct. Our team personally communicated this to you multiple times and ensured everything was in place. Since your account has transferred, I no longer have access to provide further updates, but we are committed to providing the best service, and we’d be happy to discuss this further if needed. If there's anything else we can do to address your concerns, please let us know."
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Mike L’Esperance

February 1, 2025

5  out of  5
rating by Mike L’Esperance
"Shelby was super helpful. Thanks!"
We responded:
"Thank you Mike for the 5 star review!"
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David Gutierrez

January 31, 2025

5  out of  5
rating by David Gutierrez
"Geo at State Farm is truly exceptional! He is knowledgeable, professional, and goes above and beyond to ensure you have the best coverage for your needs. If you're looking for an insurance agent who genuinely cares about his clients, Geo is the one to call. Highly recommend!"
We responded:
"Thank you for your amazing feedback! We’re thrilled to hear that Geo provided exceptional service and helped you find the best coverage for your needs. He truly cares about his clients, and we appreciate you recognizing his dedication. Your review means a lot to us—if you ever need anything, we’re always here to help!"
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Beamer Molly Elizabeth Abbie

January 31, 2025

5  out of  5
rating by Beamer Molly Elizabeth Abbie
"Jordan is amazing, she is very detailed and thorough!! She has provided the best customer service in insurance in Amarillo!!!"
We responded:
"Thank you for your kind words! We’re so happy to hear that Jordan provided you with detailed, thorough, and outstanding customer service. She truly goes above and beyond for our clients! We appreciate your support and are always here if you need anything!"