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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jeremy Hall

Jeremy Hall

August 29, 2026

5  out of  5
rating by Jeremy Hall
"Shelby, was able to cut our monthly insurance bill in half! She was very helpful and kind and walked me through the entire process of switching my coverage. Thankful to have her as my agent, I know that I will get the best coverage at the best possible price and have someone who will go to bat for me."
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Karen Vertreese

August 28, 2026

5  out of  5
rating by Karen Vertreese
"I’m not sure there are adequate words to express Shelby’s dedication to problem solving and customer satisfaction. I highly recommend her to any and all! A superb first time experience working with her and the Merritt Vaughn agency. Our future together is solid! Thank you Shelby!
Karen Vertreese"
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Travis Richardson

August 28, 2026

5  out of  5
rating by Travis Richardson
"Shelby is very professional and works efficiently. She helped me save over $100 a month on my bill!"
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Josiah Rodriguez

August 27, 2026

5  out of  5
rating by Josiah Rodriguez
"David made the process of obtaining renters and automotive insurance easy and affordable! I highly recommend working with him. He was extremely knowledgeable and kind to work with!"
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Joslyn Sellers

August 27, 2026

5  out of  5
rating by Joslyn Sellers
"Wonderful experience working with this team and Audrey specifically! She provided us multiple quotes, helped look for risks, and did everything she could to help! Thank you again!"
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Mason Henderson

August 27, 2026

5  out of  5
rating by Mason Henderson
"Becky Wallace helped me get a new auto quote and was very helpful! I will be calling back to add coverage for personal items"
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James Artz

August 20, 2026

5  out of  5
rating by James Artz
"Shawna has made the experience of getting insurance effortless. I appreciate being treated like a friend. She listens to all my needs, and works hard to make it happen."
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stephen sanchez

August 19, 2026

5  out of  5
rating by stephen sanchez
"Shelby at Merritt Vaughn did an amazing job, saved me money, was very prompt and professional. Will definitely be using them for all my insurance needs."
We responded:
"Stephen, thank you for the great review! I am glad Erica was able to help with your insurance needs! "
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Brady Nivens

August 17, 2026

5  out of  5
rating by Brady Nivens
"My mom recently switched to State Farm and recommended that I make the switch too—and honestly, it was the best decision I ever made!

Geo was absolutely amazing and incredibly helpful. He took the time to work with me and helped me save as much as possible each month. I truly appreciate the great customer service and the effort he put into helping me.

I’m definitely looking forward to continuing to do business with you guys! What I really love about this location is that they treat you like family, not like just another customer. That kind of service makes all the difference! ⭐️⭐️⭐️⭐️⭐️"
We responded:
"Brady, thank you so much for the kind words! I am thrilled to hear Geo was able to help you save and provide the personalized service you deserve. We truly appreciate your trust and look forward to continuing to serve you and your family!"
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Raegan massey

August 13, 2026

5  out of  5
rating by Raegan massey
"Audrey was great help! %100 recommend her!"
We responded:
"Raegan, thank you for the great review! I am happy Audrey was so helpful!"
Profile photo of Keshawn Timmons

Keshawn Timmons

August 9, 2026

5  out of  5
rating by Keshawn Timmons
"Becky awesome on getting some affordable quotes swift and easy. Highly recommend!!"
We responded:
"Keshawn, thank you for the great review! I am thrilled Becky was so helpful!"
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Cindy Stone

August 8, 2026

5  out of  5
rating by Cindy Stone
"Shawna was great! She quickly responded to me and was very friendly. She made switching companies easy."
We responded:
"Cindy, thank you for the positive feedback! I am happy to hear Shawna was so helpful switching your insurance over!"
Profile photo of Darrin Hughes

Darrin Hughes

August 6, 2026

5  out of  5
rating by Darrin Hughes
"Audrey Johnson is the best insurance agent in town. She makes the process easy and seamless. She lowered my monthly payment by $395 a month. Highly recommend"
We responded:
"Darrin, thank you for the great review! I am happy Audrey was so helpful getting you set up with insurance that best fits your budget!"
Profile photo of John Poluhowich

John Poluhowich

August 3, 2026

5  out of  5
rating by John Poluhowich
"Shelby is one of the nicest and easiest people to help you."
We responded:
"Hi John! Thanks for taking the time to share your 5-star insurance rating with us and the Amarillo community! "
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Miles Wallace

August 1, 2026

5  out of  5
rating by Miles Wallace
"Becky Wallace was very professional and knowledgeable. She made the quote smoth and pleasurable"
Profile photo of DeJa McDonald

DeJa McDonald

August 1, 2026

5  out of  5
rating by DeJa McDonald
"Katie and Gio over at State Farm are great! Katie helped answer all of my questions about renter’s ins and Gio is always great with helping about questions re: my auto policy. I’ve been with SF for about 2 years now and it’s been nothing but great experiences. My local agents are super professional and helpful and make calling in as painless as possible. I just wish SF would dial back on the virtual agents so I can get through to a person immediately."
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Leo

August 1, 2026

5  out of  5
rating by Leo
"Joevanny was great help thank you"
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Ian Kelly

August 1, 2026

5  out of  5
rating by Ian Kelly
"I had a great experience working with Autumn. She found me great home and auto insurance with everything I asked for. When the bill came in and I saw the price of everything, I immediately called her and was worried that she didnt give me adequate coverage because the price was lower than I expected. She was more than happy to walk me through all that was covered, and it turns out that I got more coverage for less money. Needless to say, I am very happy with my experience with state farm."
We responded:
"Ian, thank you for such a great review! I m so happy we were able to find the right plan for you! "
Profile photo of Angelique

Angelique

August 1, 2026

5  out of  5
rating by Angelique
"David Moreland was beyond helpful when it came to helping me with my insurance needs. He truly gave me the best experience I had in years!"
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Marisa Medina

July 31, 2026

5  out of  5
rating by Marisa Medina
"Joevanny was amazing help thank you"
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William Henderson

July 31, 2026

5  out of  5
rating by William Henderson
"Becky was super awesome, gave me a quick and honest quote"
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Tayler Smith

July 31, 2026

5  out of  5
rating by Tayler Smith
"Just purchased auto insurance from Statefarm for the first time and have never had such a flawless experience with an insurance company. Audrey was so helpful and if I ever need anything insured, she’s my go to girl!"
Profile photo of Tamra Rocsko

Tamra Rocsko

July 31, 2026

5  out of  5
rating by Tamra Rocsko
"Riley McClendon was amazing and made everything so easy! Very competitive quote.Great experience."
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Cathy Mcclendon

July 31, 2026

5  out of  5
rating by Cathy Mcclendon
"Riley was incredibly helpful and easy to work with. Love this office."
Profile photo of Brady McClendon

Brady McClendon

July 31, 2026

5  out of  5
rating by Brady McClendon
"My experiences with Merritt Vaughn State Farm have been great over the last three years. Riley has been especially helpful recently by answering questions and providing insight on any issues that I’ve had. I would recommend them to anyone shopping around for insurance."