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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Zeke Kelly

Zeke Kelly

September 8, 2026

5  out of  5
rating by Zeke Kelly
"Shelby was incredible! She truly went above and beyond by reaching out to help me with a policy I hadn’t finished yet. Her willingness to take the initiative and help me get everything taken care of saved me a lot of time and made the whole process so much easier. I really appreciate the extra effort and great customer service. Thank you again Shelby!"
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Cristina Baylon

September 4, 2026

5  out of  5
rating by Cristina Baylon
"The staff at this agency were helpful and efficiently answered all my questions; some of the agents there speak Spanish fluently."
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Christina Barton

September 3, 2026

5  out of  5
rating by Christina Barton
"Shauna was great! Knowledgeable and friendly. Set me up with a new business professional liability policy. Definitely recommend them for any of your insurance needs!"
We responded:
"Christina, thank you for the wonderful review! I am happy to hear that Shauna was so helpful with your liability policy!"
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fabian ornelas

September 3, 2026

5  out of  5
rating by fabian ornelas
"Karen fue muy profesional y amable. Su atención fue rápida y muy eficiente. Me agradó su manera de explicar mis opciones"
We responded:
"Fabian, thank you for the kind review! I am happy Karen was so helpful and explained all of your options!"
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Jovanny Ortega

September 3, 2026

5  out of  5
rating by Jovanny Ortega
"Karen me fue de gran ayuda y me explicó muy detalladamente el seguro de vida. Ella supo responder cada una de mis preguntas y resolvió mis dudas."
We responded:
"Jovanny, thank you for the great feedback! I am happy to hear that Karen was so helpful with your life insurance!"
Profile photo of Maria Perez

Maria Perez

September 2, 2026

5  out of  5
rating by Maria Perez
"Karen was great! She helped me with my insurance and had an excellent customer service ."
We responded:
"Maria, thank you for the awesome review! I am happy to hear that Karen was so helpful with your insurance!"
Profile photo of Cristy Heras

Cristy Heras

September 2, 2026

5  out of  5
rating by Cristy Heras
"Karen was amazing! She helped us and resolved everything so quickly. She has excellent customer service, is very patient and kind. Thank you so much, Karen, for all your help! Highly recommend her! ❤️"
We responded:
"Cristy, thank you for such a wonderful review! I am thrilled Karen was such a pleasure to work with!"
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Johnny Hernandez

September 1, 2026

5  out of  5
rating by Johnny Hernandez
"Joevanny was great thank you"
We responded:
"Johnny, thank you for the great review! "
Profile photo of Stephani Vargas

Stephani Vargas

September 1, 2026

5  out of  5
rating by Stephani Vargas
"Joevanny was awsome thank you"
We responded:
"Stephani, thank you for the positive review!"
Profile photo of Levi Cam

Levi Cam

August 31, 2026

5  out of  5
rating by Levi Cam
"Geo is a amazing agent!"
We responded:
"Levi, thank you for the great review! I am happy Geo was so helpful!"
Profile photo of Jack Pierce

Jack Pierce

August 31, 2026

5  out of  5
rating by Jack Pierce
"Shawna is amazing. Always makes time for me. Great team member."
We responded:
"Jack, thank you for the wonderful feedback! I am happy to hear Shawna was so helpful!"
Profile photo of Jeremy Hall

Jeremy Hall

August 29, 2026

5  out of  5
rating by Jeremy Hall
"Shelby, was able to cut our monthly insurance bill in half! She was very helpful and kind and walked me through the entire process of switching my coverage. Thankful to have her as my agent, I know that I will get the best coverage at the best possible price and have someone who will go to bat for me."
We responded:
"Jeremy, thank you so much for your kind review! I am so glad Shelby was able to make the transition smooth, explain everything clearly, and help you find coverage that works for you. We truly appreciate your trust in Shelby and our team!"
Profile photo of Karen Vertreese

Karen Vertreese

August 28, 2026

5  out of  5
rating by Karen Vertreese
"I’m not sure there are adequate words to express Shelby’s dedication to problem solving and customer satisfaction. I highly recommend her to any and all! A superb first time experience working with her and the Merritt Vaughn agency. Our future together is solid! Thank you Shelby!
Karen Vertreese"
We responded:
"Thank you so much, Karen, for your incredibly kind words and recommendation! I am thrilled Shelby made such a positive first impression and went above and beyond to help. We truly appreciate your trust in Shelby and our office!"
Profile photo of Josiah Rodriguez

Josiah Rodriguez

August 27, 2026

5  out of  5
rating by Josiah Rodriguez
"David made the process of obtaining renters and automotive insurance easy and affordable! I highly recommend working with him. He was extremely knowledgeable and kind to work with!"
We responded:
"Josiah, thank you for the great feedback! I am happy David was so helpful with your renters and auto insurance! My team is always here when you need us!"
Profile photo of Mason Henderson

Mason Henderson

August 27, 2026

5  out of  5
rating by Mason Henderson
"Becky Wallace helped me get a new auto quote and was very helpful! I will be calling back to add coverage for personal items"
We responded:
"Mason, thank you for the awesome review! I am happy Becky was so helpful with your auto quote and hopefully soon your personal articles quotes!"
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James Artz

August 20, 2026

5  out of  5
rating by James Artz
"Shawna has made the experience of getting insurance effortless. I appreciate being treated like a friend. She listens to all my needs, and works hard to make it happen."
We responded:
"James, thank you for the kind feedback! I am happy to hear that Shawna was so helpful with your insurance!"
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stephen sanchez

August 19, 2026

5  out of  5
rating by stephen sanchez
"Shelby at Merritt Vaughn did an amazing job, saved me money, was very prompt and professional. Will definitely be using them for all my insurance needs."
We responded:
"Stephen, thank you for the great review! I am glad Erica was able to help with your insurance needs! "
Profile photo of Brady Nivens

Brady Nivens

August 17, 2026

5  out of  5
rating by Brady Nivens
"My mom recently switched to State Farm and recommended that I make the switch too—and honestly, it was the best decision I ever made!

Geo was absolutely amazing and incredibly helpful. He took the time to work with me and helped me save as much as possible each month. I truly appreciate the great customer service and the effort he put into helping me.

I’m definitely looking forward to continuing to do business with you guys! What I really love about this location is that they treat you like family, not like just another customer. That kind of service makes all the difference! ⭐️⭐️⭐️⭐️⭐️"
We responded:
"Brady, thank you so much for the kind words! I am thrilled to hear Geo was able to help you save and provide the personalized service you deserve. We truly appreciate your trust and look forward to continuing to serve you and your family!"
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Raegan massey

August 13, 2026

5  out of  5
rating by Raegan massey
"Audrey was great help! %100 recommend her!"
We responded:
"Raegan, thank you for the great review! I am happy Audrey was so helpful!"
Profile photo of Keshawn Timmons

Keshawn Timmons

August 9, 2026

5  out of  5
rating by Keshawn Timmons
"Becky awesome on getting some affordable quotes swift and easy. Highly recommend!!"
We responded:
"Keshawn, thank you for the great review! I am thrilled Becky was so helpful!"
Profile photo of Cindy Stone

Cindy Stone

August 8, 2026

5  out of  5
rating by Cindy Stone
"Shawna was great! She quickly responded to me and was very friendly. She made switching companies easy."
We responded:
"Cindy, thank you for the positive feedback! I am happy to hear Shawna was so helpful switching your insurance over!"
Profile photo of Darrin Hughes

Darrin Hughes

August 6, 2026

5  out of  5
rating by Darrin Hughes
"Audrey Johnson is the best insurance agent in town. She makes the process easy and seamless. She lowered my monthly payment by $395 a month. Highly recommend"
We responded:
"Darrin, thank you for the great review! I am happy Audrey was so helpful getting you set up with insurance that best fits your budget!"
Profile photo of John Poluhowich

John Poluhowich

August 3, 2026

5  out of  5
rating by John Poluhowich
"Shelby is one of the nicest and easiest people to help you."
We responded:
"Hi John! Thanks for taking the time to share your 5-star insurance rating with us and the Amarillo community! "
Profile photo of Miles Wallace

Miles Wallace

August 1, 2026

5  out of  5
rating by Miles Wallace
"Becky Wallace was very professional and knowledgeable. She made the quote smoth and pleasurable"
Profile photo of DeJa McDonald

DeJa McDonald

August 1, 2026

5  out of  5
rating by DeJa McDonald
"Katie and Gio over at State Farm are great! Katie helped answer all of my questions about renter’s ins and Gio is always great with helping about questions re: my auto policy. I’ve been with SF for about 2 years now and it’s been nothing but great experiences. My local agents are super professional and helpful and make calling in as painless as possible. I just wish SF would dial back on the virtual agents so I can get through to a person immediately."